General Information

  • Pentestingshop can reserve the right to refuse service to anyone for any reason at any time.
  • Offers are subject to availability.
  • Sales, specials, coupons, or discounts cannot be used for previous purchases.
  • Offers are subject to an adjustment due to returns, cancellations, or exchanges.
  • You may receive several shipments to complete the fulfillment of your order.
  • At checkout, your credit card will be charged at time of sale.

Post-Order Process

Upon ordering from Pentestingshop,

  1. You will receive a receipt via email from pentestingshop@gmail.com including your order number, product summary and shipping information.
  2. A second email including tracking information will be sent as soon as your order has been approved for shipment.
  3. Tracking information will date upon pickup from your specified shipping carrier.
  4. Unless otherwise noted on the front page, orders are will be shipped within 1-3 business days (Monday through Friday PST).


  • Pentestingshop accepts returns for unopened, unused and unmarked goods for 30 days from date of receipt.
  • Please contact pentestingshop@gmail.com with your order number and reason for request of Return Merchandise Authorization (RMA)
  • Only returns with a valid RMA number will be accepted.
  • A 15% restocking fee may apply


Most unopened, unused and unmarked products may be returned within 30 days. Within 5 business days of merchandise acceptance the credit to the original source funds (PayPal, Credit Card) will be initiated. This may take one full billing cycle to appear on your statement. A 15% restocking fee may be assessed.

  • Shipping and handling charges are non refundable on a return when shipping the item back to us.
  • International orders are subject to customs and duty charges by your country. These are not paid by Pentestingshop and cannot be refunded.
  • Refusal of a package and packages returned based on this will incur extra charges
    • Refusing package acceptance results in the package being shipped back to Pentestingshop at our expense
    • Carrier shipping fees for returned packages that are refused will be assessed to the total refund.
    • We will only refund the purchaser for refused packages less the euro amount of return shipping
  • Please allow up to one full billing cycle for a refund to appear on your credit card provider bill.
  • Special offers (ex. $5 off a $50 order) may be subject to reduction by a return / exchange.
  • Clearance products can only be exchanged for the same item. Exchanges for clearance items are permitted for damaged goods up to 30 days after purchase.
  • Returns will be accepted for unused goods within 30 days of purchase.


What is covered?

Pentestingshop warrants against defects or workmanship as follows:

Pentestingshop will replace at no charge for parts only or, at its option, replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal installation, use service and maintenance. If Pentestingshop is unable to provide a replacement and repair is not practical or cannot be made in a timely fashion, Pentestingshop may elect to refund the purchase price in exchange for the return of the product.

How long does the coverage last?

Our warranty period is 90 days or less, depending on the type of product.

What Pentestingshop does not cover?

Our warranties do not cover any problem that is caused by:

  1. Conditions, malfunctions or damage not resulting from defects in material or workmanship.
  2. Conditions, malfunctions or damage resulting from (1) normal wear and tear, improper installation, improper maintenance, misuse, abuse, neglect, accident or alteration.
  3. Accessories, connected materials and products, or related products not bought on Pentestingshop.

Our limited warranties are void if a product is returned with removed, damaged or tampered or any alterations.

How to file a claim?

Pentestingshop will not provide any warranty coverage unless claims are made in compliance with all terms of the controlling warranty statement including with your product and you follow proper return procedure. To request warranty service, you must provide:

  1. The sales receipt or order number
  2. A description of the problem

Please contact pentestingshop@gmail.com to file a claim. A receipt providing the original purchase date will be required for all warranty claims. You may also be required to return the goods for inspection and evaluation. Return shipping costs are not refundable. Pentestingshop is not responsible for returns lost in transit.


  • Clearance products can only be exchanged for the same item.
  • Exchanges for clearance items are permitted for damaged goods up to 30 days after purchase.

Shipping Information

  • We process and ship your order within 3-7 business days, unless otherwise noted on our frontpage.
  • Observed Holidays – Bpost orders will not be sent out on these days. Expect delays.
  • Please verify your shipping address.
  • Backorders and pre-orders will be shipped as soon as items come available.
  • In-Stock items ordered with Back-ordered items will not ship until the Back-ordered items are available.
  • You may receive several shipments to complete the fulfillment of your order.
  • Shipments to the same customer may be combined for faster service.
  • All orders must be shipped, we cannot accept ‘pickups’ from our office.
  • We cannot accept checks, money orders, or telephone orders, exceptions being for military or educational institutions that require these.
  • Saturday delivery is unavailable.
  • Delivery to hotels and freight forwards is prohibited. We are not responsible to lost or undeliverable packages shipped to these locations.
  • We will not deliver to PO Boxes overseas. Please provide a valid street address and phone number.
  • Shipping address cannot be changed after checkout.
  • Pentestingshop is not responsible for item/ shipping costs if the package is abandoned, destroyed, lost or shipped to the wrong address.
  • We are unable to ship packages with a customers shipping account.
  • If shipping to a international shipping consolidation company, Pentestingshop is only responsible for the package to reach the given shipping address not the purchaser in their respected country.
  • Ordering from a country other than one serviced to a shipping consolidation company will result in a cancelled order.

Lost Packages

  • If, for any reason, you never received your package, we can help you sort this out.
  • If your package hasn’t arrived yet and you’re worried about receiving it:
    • Please give the shipment time to arrive. Orders take different amounts of time to arrive depending on your carrier choice and location.
    • Was the address we shipped it to correct? If not, it may be delivered back to us as “Not Deliverable as Addressed” or “Return to Sender – Unknown”.
    • Bring it to our attention. We leave tracking your order up to you after we have sent it out. Email us regarding your inquiry and attach your original receipt with Order Number.
    • Call the shipping company (Bpost, DHL) and give them the tracking number to verify the information is correct. They may be able to tell you where your package is as well. This will also verify that your package may be waiting at your local Post office for pickup.
  • Delivery estimates are for business days (Monday through Friday- Saturday delivery is not available). If shipped via Bpost or DHL, insurance is automatically added to your package. Please contact the carrier to receive instructions and options if you feel your package has been lost, or delivered to the wrong address.
  • We can not be held liable for items listed as ‘delivered’ via Bpost or DHL. Items listed as ‘delivered’ are considered closed and completed orders. If you find an order is listed as delivered on the USPS website but you cannot find your package, please contact the carrier and provide the tracking number.

Countries Serviced

Orders placed from and shipped to the following will be fulfilled:

Belgium France Ireland Netherlands United Kingdom Austria Germany Italy United States Greece Spain Canada
Luxembourg Denmark Portugal Switzerland Finland Turkey

Fraud Prevention

  • To protect our customers and ourselves from fraud, we can only allow shipment to the credit card holders billing address.
  • To protect our customers and ourselves from fraud, we can only allow shipment to a confirmed PayPal address.
  • Exceptions may be made for some businesses, accredited educational institutions, government, and military APO/FPO addresses.

Address Verification

Held Orders

In order to protect you and our business, risk assessment software may hold an order if the shipping address does not match the billing address.

If your order has been flagged, we require the following before fulfillment:

  1. Take a picture of your government issued Photo ID showing your name and credit card billing address – be sure to cover any sensitive information such as license number.
  2. Take a picture of your credit card used to complete the purchase – please cover all but last 4 digits
  3. Email these pictures as an attachment along with your order number to pentestingshop@gmail.com
  4. Your flagged order will be verified within 1-3 business days

Your privacy is most important to us. If you would like to cancel your order and make a new one with the correct address, please notify pentestingshop@gmail.com. Please include your order number.

Change of Address

We understand that sometimes circumstances may require a package to be shipped to an address that is not your credit cards billing. Perhaps you have moved or need a shipment sent to your office. We’re here to help. Please follow these instructions for address verification.
Within 24 hours of placing the order, you must email pentestingshop@gmail.com with the following:
  1. Place your order with the correct billing address.
  2. Take a picture of your government issued Photo ID showing your name and credit card billing address – be sure to cover any sensitive information such as license number.
  3. Email this photograph as an attachment along with your order number to pentestingshop@gmail.com within 24 hours of initial order placement.
If we are not notified by email within 24 hours of your address change request, the purchaser will be liable for the cost of any purchase including shipping charges.

Tracking and Delivery Confirmation

  • Tracking is included with all orders from Pentestingshop
  • Tracking information will be sent by email when your order is ready to ship
  • Tracking information will update when the package has been picked up by your preferred carrier

International Shipments

  • Bpost and DHL offer quick international shipments with tracking and often clear customs.
  • International orders may take additional time to process through customs.
  • If your international order has not been received within 31 business days, please consult your local customs office.

Customs and Import Duties

Orders to countries outside the BE may require duties. These are not paid by Pentestingshop or included in the price of your products. Duty is the responsibility of the customer and will vary based on product and country. For more information regarding your country’s customs policies, please contact your local customs office.

  • Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
  • Orders are shipped Duties and Taxes Unpaid . Pentestingshop does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be.
  • If you do incur these additional charges, they must be rendered in order for your package to clear customs.

Estimate Shipping Charges

  1. From Pentestingshop.com , add the desired items to your cart.
  2. Click Checkout
  3. From the Shopping Cart page, select your country from the drop-down list
  4. Enter postal code
  5. Click calculate shipping.


Pentestingshop is happy to provide promotions to its loyal customers from time to time. Discounts, promotions and special giveaways are only available from the time of release to midnight on the specified end date. Orders placed before and after promotions are not eligible for the promotion discount or special giveaways.